1. Acceptance of Terms
By accessing and using the Spark Brain Training platform (“Service”), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.
2. Description of Service
Spark provides a family of self-assessment quizzes and personalised reports (each, a “Report”), including a cognitive assessment (the Spark Cognitive Index, “SCI”), a childhood-trauma self-screen, and an archetype self-screen. Each Report summarises patterns based on your quiz answers and may include score bands, severity / risk labels (e.g. “Moderate”, “High”, “Very High”), and personalised follow-up suggestions. All Reports are for informational, educational, and entertainment purposes only and are not clinical, medical, psychological, or psychiatric diagnostic tools.
3. Account Registration
When you complete the quiz and purchase a subscription, an account is automatically created using the email address you provide. You are responsible for maintaining the confidentiality of your password and for all activities under your account.
4. Subscriptions & Payments
Spark is offered as a subscription that begins with a trial period and then automatically renews as a recurring membership (typically monthly). All payments are processed securely through Stripe. By subscribing, you authorise recurring charges at the applicable rate until you cancel. The length of your trial, your renewal date, and the applicable price are displayed at the time of purchase and confirmed in your welcome email, and may change with notice.
5. Cancellation & Refunds
You may cancel your subscription at any time from your Dashboard. Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are provided for unused portions of a billing period. Your results report remains accessible after cancellation.
6. Money-Back Guarantee
Please read carefully this Money-Back Guarantee Policy that regulates conditions and procedures of getting back money for purchasing the Spark subscription (the “Subscription”) on our website (the “Website”). This guarantee covers your initial trial period only. Once your trial ends and your Subscription renews into a paid billing period, that renewal charge and all subsequent charges are non-refundable.
Refund under this policy applies provided that you made a purchase of your first Subscription directly on the Website and met ALL of the following conditions:
- You contact us at [email protected] within your trial period — the window shown at checkout and in your welcome email — after your initial purchase; and
- You provide us with the email address of your account with the Subscription eligible for the voluntary refund under this Policy.
You are NOT ELIGIBLE to receive the voluntary refund under this Policy if you purchased the Subscription via the Google Play or the App Store. Subscriptions purchased via the Google Play or the App Store are subject to such app store’s refund policies.
You are NOT ELIGIBLE to receive the voluntary refund under this Policy for renewed Subscription(s).
We will review your application and notify you by email whether your application is approved. Please be advised that we may investigate your use of the Spark app to ensure compliance with this Policy. By applying for the voluntary refund under this Policy, you expressly consent to such investigation. If such investigation reveals a possible violation of this Policy, we will not grant you the voluntary refund.
Other Refund Rules
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or is required by applicable law.
7. Intellectual Property
All content, design, scoring models, and reports are the intellectual property of Spark. You may not reproduce, distribute, or commercially exploit any materials from the Service without written permission.
8. Disclaimer
The Spark Cognitive Index (SCI) is not a clinically administered IQ test (e.g., WAIS-IV, Stanford-Binet 5). The childhood-trauma self-assessment is not a clinical, medical, or psychological diagnosis (e.g., DSM-5, ICD-11, ACE assessment) and any “risk level” or severity label it surfaces (including “Moderate”, “High”, or “Very High”) is a self-reported screening signal only. The archetype self-screen is a personality-pattern reflection and not a clinical or psychometric instrument.
Results from any Spark assessment should not be used for clinical, medical, mental-health, educational, employment, immigration, or legal decisions. If you have concerns about your cognitive function, mental health, or wellbeing, please consult a licensed professional. Spark makes no guarantees regarding the accuracy of scores, severity labels, or the effectiveness of any brain training, healing plan, or other recommendations.
9. Limitation of Liability
Spark shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding any claim.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance.
11. Contact
Questions about these terms? Contact us at [email protected]